Privacy Policy

1. Information We Collect

We may collect information you provide directly when you create an account, contact us, request support, subscribe to updates, submit a booking or offer request, or otherwise use Beauty Club.

Depending on how you use the service, this may include information such as your name, email address, phone number, profile details, communications, and any other information you choose to provide.

We may also create or receive records related to your use of Beauty Club over time, including booking history, cancellations, customer support interactions, preferences, saved items, and similar service-related records.

• Account and profile information
• Booking, appointment, offer, and transaction details
• Communications with Beauty Club or participating beauty businesses
• Device, log, and usage information such as IP address, browser type, device identifiers, pages viewed, timestamps, and crash or diagnostic data
• Approximate or device-based location information when you enable location features
• Marketing preferences and message interaction data

Where payments are processed through Beauty Club or a connected provider, payment information may be handled by third-party payment providers, and we may receive limited transaction records needed for support, reconciliation, fraud prevention, and recordkeeping.

We generally do not need full card details to operate the marketplace experience, and where card or payment credentials are collected, they are typically processed through specialized payment partners rather than stored in full by Beauty Club.

2. How We Use Your Information

We use personal information to operate the platform, provide requested services, and maintain a safe and reliable user experience.

This includes using data behind the scenes to manage account access, booking workflows, marketplace activity, service quality, operational reporting, and communications connected to your use of Beauty Club.

• Create, maintain, and secure your account
• Facilitate bookings, offers, marketplace activity, and customer support
• Share necessary booking or support details with beauty businesses you choose to engage with
• Send confirmations, reminders, service notices, security alerts, and policy-related communications
• Personalize content, search results, and recommendations
• Operate, troubleshoot, monitor, and improve the app, website, and internal operations
• Detect, investigate, and help prevent fraud, misuse, spam, chargebacks, and unauthorized activity
• Comply with legal obligations and enforce our terms and policies

We may also use information in aggregated or de-identified form for analytics, service planning, reporting, product development, and business improvement, where that information no longer reasonably identifies you.

3. Information From Providers and Third Parties

We may receive information from beauty businesses, partners, and service providers in connection with bookings, cancellations, attendance, redeemed offers, support issues, or refund reviews.

We may also receive technical, analytics, advertising, authentication, or fraud-prevention information from vendors and platform providers that help us operate Beauty Club.

If you contact a provider directly after discovering it through Beauty Club, or if a provider updates the status of an appointment or dispute, that provider may send related information back to us when needed to support the transaction, investigate a complaint, or maintain platform integrity.

4. Sharing of Information

We do not sell your personal information for money.

We may share information in the following situations:

• With salons, spas, clinics, or other beauty businesses when needed to process a booking, appointment request, offer, or support issue you initiate
• With vendors that provide hosting, cloud storage, analytics, communications, customer support, payment processing, security, or fraud-prevention services
• With affiliated entities, advisers, auditors, or professional service providers where reasonably necessary for internal administration, legal compliance, or business operations
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
• When required by law, regulation, court order, legal process, or when reasonably necessary to protect rights, safety, property, users, or the platform

Beauty businesses and other third parties that receive your information may handle it under their own privacy notices and business practices. We encourage you to review those policies where relevant.

Where a booking, offer, or service is fulfilled by a third-party provider, that provider may independently determine how it uses information you submit to it or authorize us to share for booking and customer service purposes.

5. Cookies, Analytics, and Similar Technologies

Beauty Club may use cookies, SDKs, pixels, local storage, and similar technologies to remember your preferences, keep you signed in, understand traffic and usage patterns, measure campaign performance, and improve the service.

Your browser or device may allow you to block, limit, or delete certain technologies. If you do, some features of the app or website may not function as intended.

These tools may also help us understand which pages, features, campaigns, and provider listings receive attention, how users move through the service, and whether technical issues affect performance.

6. Communications and Marketing

We may send you service-related communications such as verification messages, booking confirmations, receipts, support replies, account notices, and policy updates.

Where permitted by law, we may also send marketing or promotional communications. You can opt out of marketing emails by using the unsubscribe link or by contacting us. Opting out of marketing does not stop essential service communications.

If you interact with promotions, referral programs, waitlists, limited-time offers, or campaign links, we may keep records relating to those interactions to administer the promotion, measure effectiveness, and prevent abuse.

7. Data Retention

We keep personal information for as long as reasonably necessary to provide the service, maintain your account, support bookings and refunds, resolve disputes, enforce agreements, and meet legal, tax, accounting, or compliance obligations.

Retention periods may vary depending on the type of information and why we hold it. We may also retain aggregated or de-identified information that no longer identifies you.

For example, account records may be kept while your account remains active, and certain transaction, dispute, security, or support records may be kept for a longer period where reasonably required for legal compliance, fraud prevention, audit purposes, or defense of claims.

8. International Processing

Beauty Club and its service providers may process or store information in countries other than the one where you live.

When this happens, we take reasonable steps intended to support an appropriate level of protection consistent with applicable law.

By using the service, you understand that data may be transferred to systems and vendors that support the operation of the platform across different regions.

9. Data Security

We use administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

No method of digital transmission, online storage, or security control is completely secure, and we cannot guarantee absolute security.

You are also responsible for protecting your account credentials and limiting access to your devices.

Where appropriate, our safeguards may include access controls, role-based permissions, logging, vendor controls, contractual protections, and other measures designed to reduce unauthorized access and misuse.

10. Your Rights and Choices

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information we hold about you, or to object to or limit certain processing.

You may also manage some information directly through your account settings where those tools are available.

Your rights can depend on where you live and the nature of our relationship with you. In some situations, we may need to retain limited information to comply with law, complete a transaction, detect fraud, or protect legal rights even after a deletion request is received.

• Update account details and profile information
• Request account deletion or removal of certain personal information
• Disable device location permissions through your device settings
• Manage cookies or browser settings where available
• Unsubscribe from marketing communications

To make a privacy request, contact hello@beautyclubkw.com. We may ask you to verify your identity before completing a request.

If we cannot fulfill a request in full, we may explain the reason subject to applicable law and operational constraints.

11. Location Information

Beauty Club may use location information to help you search for nearby beauty services, show relevant map results, or improve location-based features when you choose to use them.

We do not intend to use device location for continuous background tracking. You can disable location permissions at any time through your device settings.

If you do not allow location access, you may still be able to use parts of the service by manually searching for neighborhoods, cities, or provider names.

12. Children's Privacy

Beauty Club is not intended for children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will review the issue and take appropriate action.

Parents or guardians who believe information may have been submitted by a child may contact us so we can investigate and, where appropriate, delete the information.

13. Third-Party Links and Services

The app or website may include links to third-party websites, booking tools, payment providers, maps, social media services, or provider pages that are not operated by Beauty Club.

We are not responsible for the privacy, content, or security practices of third-party services, and your use of them is subject to their own terms and privacy notices.

This includes cases where you leave Beauty Club to complete a booking, make a payment, interact with a map provider, sign in through another platform, or communicate with a beauty business outside our service.

14. Changes to This Privacy Policy

We may update this policy from time to time.

Any changes will appear here with a revised last updated date.

Where required, we may also provide additional notice within the app, on the website, or through direct communication.

15. Contact Us

If you have questions about this policy, how your information is handled, or if you want to make a privacy-related request, contact us at hello@beautyclubkw.com.

When contacting us, please include enough detail for us to understand your request, including the email address or account details associated with your Beauty Club use where relevant.